All returns must be accompanied by your invoice, original box and any other accompanied materials. Heinrichs Jewellery provides an exchange or refund within 15 days of delivery, provided merchandise has not been worn, altered, or special-ordered. For security purposes, we require a signature on all deliveries.Please note the customer is responsible for any US Customs duties that may be applied at the border. Complimentary courier shipping is provided to the United States.Territories please allow up to 2 extra days. Complimentary 2-3 day courier shipping is provided across Canada.Once your order has been processed, you will receive a second email with your tracking information.Please add to you email address book to ensure you receive all order status updates from our team. ![]() ![]() ![]()
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